This is the privacy notice of SANNAM S4 INVESTMENT PTE. LTD. In this document, “we”, “our”, or “us” refer to SANNAM S4 INVESTMENT PTE. LTD. and its subsidiaries.

We are company number 200610050C registered in Singapore.

Our registered office is at 22 YIO CHU KANG ROAD, #02-27 HIGHLAND CENTRE SINGAPORE (545535).

Introduction

  1. This is a notice to inform you of our policy about all personal information that we record about you. It sets out what information we collect from you and the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We regret that if there are one or more points below with which you are not happy, you can raise your concern and revert back to us at pr@sannams4.com.
  3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  5. Our policy complies with local data protection laws, including that required by the EU General Data Protection Regulation (GDPR).
  6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, through this privacy notice and you can also visit org for more information.
  7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

1. Information we process because we have a contractual obligation with you

When you are receiving service from us or have received some services earlier from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • verify your identity for security purposes
  • provide you with our services and direct marketing
  • provide you with suggestions and advice on services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website which uses cookies, or you have filled out enquiry forms or clicked on our help window or signed up for e-mail alerts and ask us to provide you more information about our business, and our services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information, we do not use your information in any way that would identify you personally.

If you have given us explicit permission to do so, we may pass your name and personal contact information to selected third parties whom are engaged with us to provide you services as normal.

We continue to process your information until you withdraw your consent.

You may withdraw your consent at any time by instructing us pr@sannams4.com. However, if you do so, you may not be able to use our website or our services as normal.

3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of our services
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so

4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation.

This may include your personal information.

Specific uses of information you provide to us

5. Information provided on the understanding that it will be shared with a third party

Your information may be stored, transferred or used by a third party who provide services directly on behalf of SS4

You may withdraw your consent to process your data with a third party at any time by instructing us via pr@sannams4.com. However, if you do so, you may not be able to use our website or our services as normal.

6. Complaints regarding content on our website

We attempt to moderate content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall take appropriate actions while we investigate.

You can send email at pr@sannams4.com

7. Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We track your request and our reply in order to increase the efficiency of our business processes. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service. Sannam S4 will use this personal data in accordance with the purpose set forth in this Privacy Notice and is committed to safeguarding the personal data collected.

8. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website

9. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website as normal.

We use cookies in the following ways:

  • To track how you use our website
  • To record whether you have seen specific messages and content we display on our website
  • Analysis of Cookie data for marketing and performance
  • To track your information for Marketing communication

How can I control my cookies?

Browser controls

You can use your web browser to:

  • delete all cookies;
  • block all cookies;
  • allow all cookies;
  • block third-party cookies;
  • clear all cookies when you close the browser;
  • open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the internet without storing local data; and
  • install add-ons and plug-ins to extend browser functionality.

Where to find information about controlling cookies

Useful information

  • A number of websites provide detailed information on cookies, including organd AllAboutCookies.org.
  • The Internet Advertising Bureau website Your Online Choicesallows you to install opt-out cookies across different advertising networks.
  • Google has developed a browser add-on to allow users to opt-out of Google Analyticsacross all websites which use this popular analytics product.
  • New technologies such as Mozilla’s Do Not Trackallow you to tell websites not to track you.
  • Internet Explorer has a feature called Tracking Protection Listswhich allows you to import a list of websites you want to block.

10. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, Company/University name, telephone number.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

We use the information to analyse the visitors through use of Google analytics or third party service provider.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not providing the contact information to our website.

However we ensure privacy and security of your person information all times.

11. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our services on other websites.

Disclosure and sharing of your information

12. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you

13. Third party advertising on our website

We may display the Logos/names of third parties on our website.

You may wish to contact these third parties for services; we do not have control over technologies or the data that these parties may ask from you. Accordingly, this privacy notice does not cover the information practices of these third parties.

14. Data may be processed outside the European Union

Our websites are hosted in The UK

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained could be processed outside the European Union in United States of America, UAE, China, India, Singapore, Japan, Mexico, Colombia, Brazil, Malaysia and Australia.

We use the following safeguards with respect to data transferred outside the European Union:

  • the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
  • All email communications are encrypted and appropriate safeguards are used for secure communications.
  • the data protection clauses in our contracts with data processors within the corporate group include transfer clauses that ensure appropriate legal safeguards of personal data
  • we comply with a code of conduct approved by a supervisory authority in the UK

Your Rights & Access to your own information

15. Access to your personal information

  • At any time you may review or update personally identifiable information that we hold about you, by sending us a request mail at pr@sannams4.com
  • To obtain a copy of any information that is not provided on our website you may send us a request at pr@sannams4.com
  • After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
  • We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us at pr@sannams4.com

16. Removal of your information

If you wish us to remove personally identifiable information, you may contact us at pr@sannams4.com

If you wish to no longer receive marketing materials or receive further contact please follow this link to unsubscribe at any time.

This may limit the service we can provide to you and fulfilment of the business contract you might have entered with us.

17. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

18. Use of site by children

  • We do not provide services for purchase by children, nor do we market to children.
  • If you are under 18, you may use our website only with consent from a parent or guardian
  • We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
  • Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

19. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

20. How you can complain

  • If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is pr@sannams4.com
  • If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
  • If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

21. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court.

22. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

23. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please email at pr@sannams4.com